Customer Service Tip of the Month:
Remembering customers' names can help them feel welcome and mean bigger tips for you. Easier said than done, right? If you struggle with remembering names, you can try:
Repeating their name a few times when you meet them
("It's nice to meet you, John," and "What can I get for you, John?")
Writing their name on the ticket or tab
Associating their name with something else
For a shorter customer named Sue, you could think "Short Sue." For a sports fan named Frank, think "Football Frank." Nancy with the sparkly earrings becomes "Fancy Nancy." The sillier they are, the more they will stick in your mind.
Remembering customers' names can help them feel welcome and mean bigger tips for you. Easier said than done, right? If you struggle with remembering names, you can try:
Repeating their name a few times when you meet them
("It's nice to meet you, John," and "What can I get for you, John?")
Writing their name on the ticket or tab
Associating their name with something else
For a shorter customer named Sue, you could think "Short Sue." For a sports fan named Frank, think "Football Frank." Nancy with the sparkly earrings becomes "Fancy Nancy." The sillier they are, the more they will stick in your mind.